Glow Ops Media (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with us, or use our services. By using our services, you agree to this Policy.

‍1. Information We Collect
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‍We may collect the following types of information:
• Contact information: name, email, phone number.
‍• Billing information: payment details necessary to process transactions.
‍• Business information: brand details you share with us for service purposes.
‍• Usage data: information about how you interact with our website (via cookies, pixels, and analytics tools like Google Analytics or Meta Pixel).

‍2. How We Use Your Information
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‍We use the information we collect to:
• Provide and deliver our services.
• Communicate with you about projects, billing, and updates.
• Improve our website, services, and client experience.
• Send you marketing updates (only if you’ve opted in. You can unsubscribe anytime).

‍3. Sharing of Information
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‍We do not sell or rent your personal information. We may share it only with:
• Service providers and contractors (such as payment processors, cloud storage, or project tools) strictly to perform business functions.
• Legal authorities, if required by law.
• In the event of a business transfer (e.g., sale, merger, or restructuring).

‍4. Cookies & Tracking
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‍We use cookies, pixels, and tracking technologies to analyze site traffic, improve functionality, and deliver relevant ads. You can disable cookies in your browser, but some features of our website may not work properly.

‍5. Data Security
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‍We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

‍6. Your Rights
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‍Depending on your location, you may have the right to access, update, or request deletion of your personal data. To exercise these rights, contact us at support@glowopsmedia.com

‍7. Children’s Privacy
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‍Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided us with personal information, please contact us to remove it.

‍8. Updates to this Policy
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‍We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

‍Contact Us
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If you have questions, contact us at:
support@glowopsmedia.com
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Glow Ops Media Fulfillment & Refund Policy

At Glow Ops Media, we aim to deliver high-quality creative and media services with professionalism and transparency. This Fulfillment & Refund Policy outlines how we handle delivery, cancellations, and refunds.

‍1. Service Delivery

‍Our services are delivered digitally via email, shared drives, virtual meetings, or agreed project platforms.Delivery timelines are outlined in your proposal or agreement. Timelines may adjust depending on your responsiveness and project scope.

‍2. Payments

‍All payments are due as outlined in your proposal, invoice, or contract.Payments are in U.S. Dollars (USD), unless otherwise specified.

‍3. Refunds
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Due to the nature of our services, all payments are non-refundable once a project begins.
Refunds are not provided for completed or partially completed work.Exceptions (such as billing errors) may be reviewed on a case-by-case basis at our discretion.

‍4. Cancellations

‍Projects may be canceled before kickoff with written notice; in such cases, any upfront deposit may be non-refundable.If a client becomes unresponsive for 30 days or more, the project may be considered abandoned and no refund will be issued.

‍5. Project Abandonment

‍If repeated attempts to reach the client fail, Glow Ops Media may close the project and retain all payments made.

‍6. Complaints

‍If you are dissatisfied with our services, please contact us at support@glowopsmedia.com. We take feedback seriously and will work with you to resolve issues where possible.